16. Effect of organizational commitment on compassionate care behaviour of health care professionals

Main Article Content

Kousar Parveen, Muhammad Afzal, Syed Amir Gillani Amina Arif

Abstract

The healthcare sector in developing countries, is striving to provide quality healthcare services where healthcare professionals should treat the patients with compassion, dignity, attention, and respect. To achieve such objectives, the recent research highlights the key role of compassionate care behaviour in healthcare sector. However, little attention has paid to investigate factors that augment compassionate care behaviour among healthcare professionals. Therefore, the current study marks the first attempt to examine the effect of organizational commitment on compassionate care behaviour. The study design was cross-sectional and questionnaire distributed to 340 healthcare personnel through convenient random sampling. Moreover, confirmatory factor analysis was used to check data reliability and validity while regression analysis was used to test proposed hypothesis. Out of 340 subjects, 330 (97.0%) were female and 10(03.0%) male health care professionals working in indoor units. Majority of the participants belonged to age bracket 24-32 years (40%) and 33-41 years (43%) while remaining 17% from age group 42-60 years. A statistically significant association was found among organizational commitment and compassionate care behaviour (p<0.05). Conclusion: The current study findings revealed significant positive relationship between organizational commitment and compassionate care behaviour of health care professionals. The Current study marks the first attempt to delineate the role of organizational commitment to enhance compassionate care behaviour among healthcare personnel which offers several implications for nursing administration, human resource managers and hospital management.


Keywords: Compassionate Care; Healthcare professional; Hospital management; Organizational commitment


http://dx.doi.org/10.19045/bspab.2020.90146

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