18. Patient satisfaction with anesthesia care services and associated factors in AHQ Hospital Bajaur Agency, KP, Pakistan
Main Article Content
Abstract
Patient satisfaction is the balance between expectation and perception of what is received. It is an important component and quality indicator in anesthesia care services. It can be affected by Anesthetist patient interaction, peri-operative anesthesia management, and post-procedure follow-up. There is no previous study conducted in our institute. This study aimed to assess the level of patient satisfaction with anesthesia care services and to determine the factors that affect patient satisfaction. Two hundred and sixty-three patients were selected among scheduled patients for a surgical procedure under different types of anesthesia were surveyed. The standardized questionnaire was used for post-operative patient interviews. Data was entered and analyzed through the Statistical Package for Social Science (SPSS) version 22. Overall, the proportion of patient satisfaction with anesthesia care services was 76%. Of these, educated were less satisfied (43.5%) compared with non-educated (56.5%). Factors that affect patient satisfaction negatively are sore throat, shivering, peri-operative pain, nausea, and vomiting. Patient's satisfaction with anesthesia care services was low in our institute with previously many published studies. Factors that affect patient satisfaction negatively may be preventable and every health care provider should work on these factors to decrease dissatisfaction level. Awareness creation about the current problem and training need to be given for anesthetists.
Keywords: Anesthesia Care Services; Awareness; Peri-Operative care; Patient Satisfaction